Privacy Policy

Welcome to Nibblify Food. We value your trust and are committed to protecting your privacy with the highest standards of security. This Privacy Policy outlines how we collect, use, and strictly guard your personal information when you use our website or mobile application.

1. Information We Collect

To provide you with a seamless and secure dining experience, we collect the following:

• Personal Identity: Name, phone number, and email address for account creation and communication.
• Delivery Data: Precise delivery address and real-time geolocation (GPS) to ensure accurate service and tracking.
• Device Information: We automatically collect device type, IP address, and operating system version to optimize app performance and ensure security.
• Payment Information: At commercial launch, Nibblify Food will initially use cash on delivery for customer orders. Customers will pay when their order arrives. This initial cash-on-delivery flow will not require customers to provide card details for their order. If electronic or card payments are introduced later, this section will be updated to describe the payment provider and how that processing works.
• Dietary Preferences: Order notes (e.g., "No onions," "Nut allergy") which we treat with sensitivity to ensure your safety.
• Contact Form: Name, email address, and the message you submit when you contact us through the website contact form, used to respond to your inquiry.

2. Data Security (High Priority)

Security is at the core of our platform. We implement state-of-the-art security measures to protect your data:

• Encryption: All data transmitted between your device and our servers is protected using SSL (Secure Socket Layer) encryption.
• Secure Storage: Your personal information is stored in secure cloud environments (Firebase) that are monitored 24/7 to prevent unauthorized access.
• Payment Security: At commercial launch, Nibblify Food will initially use cash on delivery for customer orders. Customers will not be required to provide card details as part of that initial payment flow. If electronic or card payments are introduced later, this section will be updated to describe the payment provider and the payment security measures in place.

3. How We Use Your Information

We use your data solely for:

• Processing and delivering your food orders efficiently.
• Sending secure transaction confirmations and real-time order updates.
• Improving our service quality based on your feedback and usage patterns.
• Fraud prevention and maintaining the integrity of our platform.

4. Information Sharing

We do not sell your personal data. We only share necessary data with trusted third parties strictly to fulfill your service:

• Delivery Partners: Name and location to ensure your food reaches you.
• Restaurant Partners: Order details and dietary notes to prepare your meal correctly.
• Legal Compliance: If required by law or to protect our rights and safety.
• Email Delivery: We use Resend, an email-delivery service provider, to transmit messages submitted through our website contact form to the relevant team.
• Embedded Videos: Some pages of our website include promotional videos provided by YouTube (Google). The YouTube player is not loaded until you choose to play a video. Once a video is loaded, YouTube and Google may process technical information about your device and connection in accordance with their own privacy policies.

5. Your Rights & Choices

You have full control over your data. You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct your personal details via the app settings.
• Deletion: Request the total deletion of your account and data ("Right to be Forgotten") by contacting support.

6. Contact Us

For any privacy concerns, security questions, or data deletion requests, please contact our Data Protection Officer at: